Business Friction Scan

Find the hidden friction costing your business growth.

MikaHari Labs analyses your public business footprint — website, reviews, competitors, trust signals and workflow clues — to produce an evidence-led action plan for what to fix first.

Broad enough to scan any service-led business. Structured enough to reveal sector-specific opportunities.

Outside-in snapshot·Source-backed findings·No credit card

Sample output

Board-ready friction map

72 / 100
Website + buyer journeyEvidence 4
Reviews + customer voiceEvidence 5
Competitor positioningEvidence 6
Trust + compliance signalsEvidence 7

Recommended 30-day fix

Rebuild the enquiry path around proof, triage and faster follow-up before adding deeper automation.

// Consulting-grade output

Not a generic AI score. A board-ready friction report.

The scan turns public signals into a concise report: evidence, scorecard, competitor context, recommendations and a 30-day fix pilot.

Sample scan

Quantum Broker Group

Financial services SME · Outside-in snapshot

72
friction index
Customer voice82/100
Digital journey54/100
Trust + compliance76/100
Revenue leakage48/100
Workflow drag61/100
Implementation readiness69/100
Biggest visible friction

Strong adviser trust, but the website asks prospects to enquire before proving process clarity, response speed or specialist fit.

Evidence base

E1Google ReviewsObserved fact

Repeated praise for adviser quality, but 6 recent mentions of slow updates after enquiry.

E2Website journeyInterpretation

Main enquiry CTA appears before process, proof and response-time expectations are explained.

E3Competitor benchmarkBenchmark

Two local peers show clearer specialist niches and stronger review proof above the fold.

Top actions

  • Rebuild the enquiry path around proof, expected response time and qualification routing.
  • Turn existing customer praise into sector-specific proof blocks and landing-page claims.
  • Pilot a lead triage and document collection workflow before adding broader automation.

30-day fix pilot

Build a lead-response and document-collection workflow with human review, clear success metrics and evidence captured for future optimisation.

Report becomes implementation
// Evidence to action

How public signals become a commercial action plan

The scan is designed to create an "aha" moment without overclaiming: source detail first, interpretation second, implementation last.

01

Capture the signal

Website, reviews, competitor pages, search presence, trust markers and sector-specific public sources are preserved with source references.

02

Classify the evidence

Findings are separated into observed facts, derived metrics, interpretations and recommendations so the report stays defensible.

03

Score the friction

Signals are scored across customer voice, digital journey, trust, revenue leakage, workflow drag and implementation readiness.

04

Prioritise the fix

The output does not end as a dashboard. It ends with one practical 30-day pilot, a success metric and a path to implementation.

8
friction areas
Trust, journey, revenue, workflow
20–50
evidence objects
Public sources preserved first
3–5
competitors
Positioning and proof benchmark
30 days
first fix
One scoped implementation path
// Why MikaHari

Consulting-grade insight, built for practical implementation.

The point is not to produce another dashboard. The point is to show a business what to fix first, why it matters, and how to act without creating transformation theatre.

Report becomes implementation

Every recommendation must connect to an owner, effort level, confidence score and measurable next action.

Evidence-led diagnosis

The scan preserves source URLs, excerpts and confidence levels before any summary or recommendation is written.

Commercial prioritisation

Findings are ranked by likely impact on trust, speed, revenue leakage and implementation feasibility — not by AI novelty.

Builder-led implementation

MikaHari does not stop at slides. The report bridges directly into a scoped 30-day fix pilot with measurable outcomes.

// Beyond the scan

A ladder from insight to recurring improvement.

Start with visible public friction. Move only as far as the evidence justifies: deeper diagnosis, one fix, then ongoing monitoring.

Build with us →

Business Friction Scan

A source-backed report showing where public signals suggest lost trust, demand, speed or operational leverage.

  • Friction scorecard
  • Evidence appendix
  • 30-day action plan
Build with us
Best next step

Deep-Dive Diagnostic

Adds internal context — process notes, CRM exports, enquiry samples and team input — to validate the biggest bottleneck.

  • Internal artefact review
  • Workflow diagnosis
  • Pilot business case
Build with us

30-Day Fix Pilot

Implement one high-value improvement: lead triage, document collection, reporting, proof, or follow-up workflow.

  • Scoped implementation
  • Human-in-loop controls
  • Measured outcome
Build with us
Proof of capability

We build what we recommend.

The intelligence scan is built on the same research engine we use for GuardianStack — our AI compliance platform for UK SMEs. We do not recommend AI transformation from the sidelines. We ship production systems.

50-70%
Target cost reduction

vs traditional compliance consultants — scoped per workflow

5.47M
UK SME Market (ONS)

Targeting compliance-heavy SMEs with real product-market fit

RAG
AI Architecture

Real regulatory citations, not generic chatbot answers

When we recommend AI implementation strategies, we speak from direct experience building production systems — not slide decks.

// GuardianStack

AI-powered compliance for UK SMEs.

Automated risk assessments, document generation with regulatory citations, and ongoing monitoring — at a fraction of the cost of human consultants.

  • AI-powered risk assessment with real citations
  • Automated document generation
  • Built with React, TypeScript, Supabase, GPT-4o
React + TypeScriptOpenAI GPT-4oRAG ArchitectureSupabase
// The operator
SN

Built by Shyaam Namas.

"I built these research systems to understand businesses the way investment analysts do — through evidence, not guesswork."

Head of Digital Strategy, NatWest12 yrs RBS/NatWestUK SME Specialist

Former Head of Digital Strategy & Solutions at NatWest Group, 12 years across RBS and NatWest. Built a 40-person product organisation, tripled the £30bn commercial-finance intermediaries market, delivered ~30% lending growth over 3 years. Now helping UK SMEs access the same calibre of intelligence.

// Questions before you scan

Clear scope. Evidence first. No vague AI promises.

The free snapshot is an outside-in teaser showing visible friction from public signals. The paid Business Friction Scan is the board-ready version: deeper evidence collection, competitor comparison, scorecard, recommendations and a 30-day fix proposal.

We start with public or semi-public sources: your website, search presence, public reviews, competitor sites, social/profile signals, Companies House and regulated/trust registers where relevant. Deeper scans can add client-provided artefacts with permission.

Not in the usual generic sense. AI helps collect, classify and summarise signals, but the product is an evidence-led business diagnosis. The recommendations are reviewed through a commercial and risk-aware lens.

Findings are labelled as observed fact, derived metric, interpretation or hypothesis. The report includes source references and confidence levels, so you can see what is proven and what needs validation with internal data.

It is strongest for service-led, trust-heavy businesses where reputation, proof, speed, follow-up and operational clarity affect revenue — for example brokers, accountants, agencies, clinics, local services and e-commerce operators.

Every paid scan ends with a recommended 30-day fix pilot. That could be a better enquiry journey, lead triage, document collection workflow, customer proof system, reporting dashboard or another practical improvement identified by the evidence.

// Run your scan

Ready to see the visible friction?

Enter your company website to start an outside-in Business Friction Scan — public signals first, deeper diagnosis later.